Related skills
slack zapier salesforce apis pendo📋 Description
- Own AI automation across the CX lifecycle.
- Design, build, and deploy Claude workflows for CX automation.
- Automate CX insights into renewals, upsells, and cross-sells.
- Develop automation for NPS, churn patterns, and customer insights.
- Lead prompt engineering with scalable frameworks and templates.
- Collaborate with Product, Sales, and Ops to integrate AI into CRMs and support tools.
🎯 Requirements
- Bachelor’s degree in Business, Analytics, CS, or related field (Master’s in AI/ML preferred).
- 2–4 years in CX operations, AI automation, or data analytics.
- Hands-on with Claude or other LLMs; strong prompt engineering and workflow design.
- Experience with Salesforce, Pendo, Slack, and Zapier.
- Strong systems thinking to translate problems into scalable AI solutions.
- Solid API, data integration, and deployment infrastructure literacy.
- Strategic communication to explain AI capabilities and governance to non-technical stakeholders.
🎁 Benefits
- Competitive pay and flexible work options.
- Inclusive, collaborative culture that empowers success.
- Impact at scale: help 12M+ users across 120 countries optimize finance ops.
- Career growth and problem-solving with AI leadership.
- Emburse is an equal opportunity employer; committed to nondiscrimination.
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