Added
less than a minute ago
Location
Type
Full time
Salary
Salary not provided
Related skills
reporting account management marketing automation project management ai📋 Description
- Drive day-to-day client deliverables and ensure SLAs are met.
- Liaise between client and internal PMO and maker teams for on-time delivery.
- Manage the overall client experience, tracking feedback and approvals.
- Translate client priorities into briefs leveraging Monks products and services.
- Identify upsell opportunities to discuss with senior roles.
- Support renewals and contribute to client retention strategies.
🎯 Requirements
- Deep AI expertise in daily account management; stay current with trends.
- Solid project management and delivery experience driving day-to-day deliverables and SLAs.
- Client communication and tracking: capture feedback and obtain approvals.
- Product knowledge of Monks offerings or rapid, self-driven learning ability.
- Problem solving: address routine concerns and propose proactive solutions.
- Commercial awareness: spot upsell opportunities and support retention.
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