Agiloft is looking to hire an experienced Senior Customer Success Manager to drive the success of its mid-market customers and ensure maximum value is provided to them. You will be responsible for building customer relationships, driving stickiness of our products and services, day-to-day customer interactions and communications, securing account renewals and advocating as the voice of the customer internally. Our ideal candidate will work well in a fast paced but remote work environment, achieve results through data driven efforts, be comfortable analyzing data to tell a compelling story, and have a knack for developing deep relationships that foster trust through strategic partnership.
Job Responsibilities
Manage renewals and customer engagement for a defined set of Mid-Market customers.
Act as an advisor to our mid-market customers with a customer-first mindset by understanding their business needs and helping them succeed
Provide expertise by identifying what the client needs and the areas of value that Agiloft can provide.
Conduct EBRs (A360s) to drive engagement and growth
Set clear, transparent goals to meet client needs while collaborating across teams internally to deliver results.
Maintain clear and consistent communication between with customers and internal stakeholders
Be passionate about data, the customer, and driving genuine change
Represent the voice of the customer to inform our sales process and product roadmap
Additional duties as assigned Required Qualifications
4-7+ years in Customer Success, Relationship Management, or Account Management
Experience working with B2B and Mid-Market customers
Exceptional communication skills, highly organized, collaborative, and detail oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Bachelor's degree or equivalent in any subject
Excellent teamwork skills with experience in working with cross functional teams to deliver results
Client relationship building and customer management skills with a track record in influencing and driving change
Listening, questioning, and client interview techniques
Passion for data, the customer/consumer, and driving change with strong analytical skills
Experience with MS Excel
Excitement for being in a startup environment Preferred Qualifications
JD or MBA
