Related skills
intune remedy jwics📋 Description
- LAN support for desktop-related issues on classified networks
- Tier II support for PC/server hardware and JWICS
- Support up to 100 JWICS users globally
- Monitor and resolve hardware, software, and network problems
- Implement ITIL v4 ITSM and COOP processes
- Respond to service requests via Remedy, phone, and email; track issues
🎯 Requirements
- DoD 8570 Level II certification
- 3 years desktop support experience
- Windows 11 installation/troubleshooting
- Experience with imaging devices
- ITIL Foundation (v3) or greater (desired)
- Android/iOS Mobile Device Management via Intune
🎁 Benefits
- Competitive and comprehensive benefits package
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