Customer Success Manager - Italy

About Agicap

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 4 rounds of fundings so far, with prestigious VC funds including Greenoaks, Partech, BlackFin and most recently in November 2024 of €45M with AVP. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Home page Customer Stories Our Values

🌞 What you will do :

• Manage and be responsible for a customer portfolio
• Answer our customers' requests (chat, email, phone)
• Support and onboard new customers
• Understand their business, their challenges and their needs
• Develop personal relationship with users and decision-makers
• Define and implement satisfaction and retention strategies
• Prevent and minimize attrition
• Detect cross-sell and up-sell opportunities and make your accounts grow
• Improve our product and help our Product team by gathering feedbacks from customers
• Maintain a high NPS
• Contribute to the constant improvement of our processes, best practices and tools
• Share your know-how and ideas to improve team performance

🎁 What we offer :

• Perfect moment in terms of growth and opportunities to join our adventure
• Competitive salary
• Fast learning environment, entrepreneurship and team spirit
• An incredible team of entrepreneurs
• Thursday beers and afterworks with the team

Location

Milan, Italy (hybrid)

How to apply

Apply here: Lever job posting