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About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
ABOUT THE ROLE
We're looking for a Senior Product Manager to own our provider selection system, a core element of our roadside assistance platform. You'll work with engineering, data science, and operations teams to optimize this system, ensuring we get the right provider to millions of stranded motorists as quickly and safely as possible. This is a high-impact role with a direct impact on the business's bottom line as you manage cost controls on a multi-hundred million dollar selection engine. We’re looking for a passionate, strategic product leader who is driven by impact, comfortable with data, skilled at aligning stakeholders around a shared vision, and exceptional at defining and delivering high-performance products.OUTCOMES:
- Elevate the customer experience by improving the quality, speed, and reliability of service through an optimized provider ranking system.
- Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness.
- Lead a high-performing squad to consistently deliver projects that drive measurable business impact.
RESPONSIBILITIES:
- Define and own the product strategy and roadmap for our provider selection system.
- Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
- Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
- Partner with engineering, data science, and operations to define and deliver on our roadmap, from ideation to launch.
- Write clear, concise product requirements that factor in technical efficiency and scalability.
- Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
- Define and monitor core success metrics for the product and the business.
- Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
- Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.
SKILLS AND EXPERIENCE:
- 5+ years of product management experience
- Experience working with ML systems
- Proven track record of driving product optimization through experimentation
- Exceptional analytical skills with the ability to unpack complex problems, identify root issues and translate complex data into actionable insights
- User-centric product philosophy and methodology
- Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
- Excellent documentation and communication skills, from engineering tickets to executive presentations
- Fluent in the tools, processes, and technologies of modern agile software development
- Comfortable with AI tools for personal productivity as well as product applications
- Technical or analytical degree and experience with enterprise SaaS platforms a plus
HIRING IN:
- United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA; Canada: Province of Ontario
- The anticipated closing date to submit applications for this role is September 19th, 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$125,000
—$165,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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