Field Engagement Manager

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

POSITION SUMMARY:

The Field Engagement Manager is a dynamic leader responsible for overseeing, developing, and guiding a team of Field Account Managers (FAMs). This role involves setting strategic objectives, driving team performance to meet and exceed revenue targets, fostering strong client relationships through effective team oversight, and ensuring seamless service delivery. The Field Engagement Manager will be instrumental in coaching, mentoring, and empowering the FAM team to excel in their individual territories and contribute to the overall success of the organization.

ESSENTIAL FUNCTIONS:

• Team Leadership & Development: Lead, mentor, and coach Field Account Managers to elevate capabilities, professional development and overall engagement effectiveness. Provide proactive feedback, training and conduct scheduled performance reviews.

• Performance Management: Set clear standards, expectations and targets for individual and team performance. Monitor progress on key metrics (e.g., call activity, usage, revenue, retention etc.) to identify opportunities and celebrate successes.

• Strategic Planning & Execution: Collaborate with senior leadership to optimize territory sizing and location engagement activities. Partner with product teams to refine program design, forecasting and operational tactics. Ensure the FAM team effectively executes plans and strategies within assigned territory. ies.

• Client Relationship Oversight: Provide guidance to FAMs on effective scheduling, site engagement, training and program execution tactics. Remove obstacles to client level growth and FAM performance. Partner with client and internal stakeholder groups to resolve escalated business and operational challenges. Develop and maintain relationships with key market level leadership personnel.

• Sales Growth & Business Development: Drive team efforts to identify and pursue product upsell/cross sell opportunities while expanding account relationships. Ensure FAMs are effectively utilizing professional selling skills and overcoming objections to drive enrollment

• Reporting & Analytics: Oversee and ensure accuracy of engagement activity reporting. Track individual and team performance to identify trends and actionable insights. Monitor support systems, tools and dashboards to maintain operational readiness. Prepare and present executive reports.

• Cross-Functional Collaboration: Foster strong collaborative relationships between the FAM team and internal departments (e.g., Product, Support, Marketing, Engineering) to ensure seamless service delivery and client satisfaction.

JOB SPECIFICATIONS & ROLE BASED COMPETENCIES - KNOWLEDGE, SKILLS AND ABILITIES:

EDUCATION: Bachelor’s degree in Business, Management, or a related field (or equivalent experience). Additional certifications or training in client success or project management is a plus.

EXPERIENCE: 5+ years of proven experience in sales or account management leadership. Documented track record of successfully leading new team development and/or related market startup activities. Demonstrated success managing market level product adoption and utilization activities in an agile and dynamic business operation.

ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):

• Leadership & Management: Ability to lead, develop and motivate high-performing account teams. Strong coaching, mentoring and enablement capabilities.

• Strategic Thinking: Ability to develop and execute market plans with defined resource utilization, territory assignment and outcomes. Effectively utilizes data and solid business judgement to define goals and drive execution. Strong financial and technology acumen.

• Communication & Interpersonal Skills: Excellent interpersonal and communication skills. A natural team builder with cross functional collaboration capabilities.

• Client Engagement & Problem Solving: Ability to orchestrate management of multiple client groupings and solution deployments across geographically dispersed markets. Anticipates and proactively addresses process breakdowns. And cultivates healthy long-term relationships with key stakeholders.

• Project Management: Ability to manage multiple client enablement projects, track timelines, and ensure effective delivery of key milestones.

• Systems and Data Tools: Experience working with CRM, Dealer Management Systems, and reporting dashboards.

WORKING RELATIONSHIPS: Collaborates with product, engineering, sales, and marketing teams to execute client enablement initiatives. Develops trusted relationships with client contacts to support adoption and gather feedback.

ADDITIONAL REQUIREMENTS: Field Engagement Manager supports Field Account Managers in developing strong relationships through regular in-market engagement, which involves consistent travel (up to 80%) within assigned territory (greater Atlanta and Georgia).

Hiring In:

• United States: GA

The anticipated closing date to submit applications for this role is August 29th 2025.