Create and run role-play evaluation scenarios simulating customer service.
Cover domains: flight bookings, travel support, financial services, telecom.
Build diverse, representative datasets for evaluating conversational audio agents.
Evaluate model performance using qualitative and quantitative metrics.
Ensure evaluations reflect customer expectations for clarity and flow.

🎯 Requirements

Strong verbal communication in simulated customer support.
English fluency across reading, listening, writing, speaking.
High-quality microphone for clean audio input.
Comfort with structured prompts, evaluation rubrics, and guidelines.
JSON structures, functions and data reasoning.
Ability to view large technical documentation.

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