Monitor and manage Agent Workflow requests; update Orchard systems and escalate issues.
Oversee questions on Slack channels; ensure prompt responses.
Assess agent readiness via Listing presentation tests and feedback.
Set up agents in multiple systems and track compliance for leads.
Assist onboarding agents with their first 4 leads.
Monitor and manage Orchard’s social media accounts.

🎯 Requirements

2-3 years of relevant work experience in operations or support
Proficient in ClickUp, Slack and a CRM tool (preferably Follow Up Boss)
Excellent communication and collaboration skills
Ability to multitask and prioritize effectively in a fast-paced environment.
Professional demeanor and ability to foster positive interactions with internal and external stakeholders.

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