Monitor and manage Agent Workflow requests; escalate issues to cross-functional teams.
Handle questions on Slack channels; provide prompt, effective responses.
Assess agent readiness by facilitating listing presentation tests and giving feedback.
Set up agents in multiple systems and track their lead qualification.
Assist onboarding agents with their first four leads.
Provide 1:1 onboarding support for tech issues and inquiries.

🎯 Requirements

2-3 years of relevant work experience in operations or support.
Proficient in ClickUp, Slack and a CRM tool (preferably Follow Up Boss).
Excellent communication and collaboration skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Professional demeanor and ability to foster positive interactions with internal and external stakeholders.

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