Operations Manager

Location: Remote Anywhere in LATAM
Availability: U.S. Pacific Time business hours preferred (flexible)
Engagement: Long-term independent contractor
Salary: $2500-$3000

About the Company

Our client is a family-owned e-commerce business based in Ojai, California, founded in 2012. The company specializes in premium infrared saunas and wellness accessories, partnering with a trusted U.S. manufacturer to handle product fulfillment. Operating fully online with a small, dedicated team that prioritizes quality, personalized service, and long-term customer satisfaction over aggressive growth.

Their model is built on trust, consistency, and care — and they’re looking for someone who shares those values.

The Role

We're hiring an Operations Manager to oversee the day-to-day functions of this lean, high-touch e-commerce business. This is a remote, independent contractor role ideal for someone seeking long-term stability with a mission-driven team.

You'll wear many hats — from managing orders and vendor coordination to handling customer support and leading process improvements. The role calls for someone proactive, organized, and relationship-focused.

Key Responsibilities

Operations & Customer Experience

• Manage daily order processing and coordinate shipping logistics with partners

• Serve as the primary point of contact for customers and vendors (via email, phone, and text)

• Handle customer financing applications and payments in coordination with lending partners

• Maintain accurate records: orders, invoices, inventory, and payment tracking

• Liaise with the bookkeeping team as needed

• Coordinate local delivery and installation services

• Conduct monthly reviews of website functionality and operational performance

Strategic Support & Project Management

• Monitor state sales tax nexus thresholds and assist with registrations/deregistrations

• Conduct competitive research and pricing analysis

• Support and improve customer retention initiatives and post-sale engagement

• Lead operational improvement projects (e.g., email automation, workflow streamlining)

• Assist in ad hoc operational tasks as they arise

What We're Looking For

Core Qualifications

• Strong organizational and time-management skills

• Excellent verbal and written communication (English fluency required)

• A warm, professional approach to customer care

• High attention to detail and accuracy

• Confident problem solver with sound judgment

• Self-starter who thrives with minimal supervision

• Comfortable working across tools like Google Sheets, email platforms, and basic CRM/invoicing systems

• Ability to build and maintain solid relationships with vendors and partners

• Reliable, positive team player who takes ownership and follows through

Preferred Experience

• 2+ years in operations, customer service, or administrative roles

• Background in e-commerce or wellness/health industries a plus

• Familiarity with QuickBooks, Google Workspace, and remote collaboration tools

• Bachelor’s degree in Business, Operations, or related field preferred