Related skills
zoom google workspace zendesk google meet real estate technology📋 Description
- Respond to agent inquiries via support tickets and email with accuracy.
- Collaborate with the Agent Experience team for timely issue resolution.
- Escalate complex requests to Onboarding, Marketing, MLS, or Engineering.
- Conduct remote product/platform walkthroughs via Zoom or Google Meet.
- Identify recurring issues and propose process improvements.
- Help agents use Real’s technology and tools effectively.
🎯 Requirements
- Service mindset and passion for supporting agents.
- Clear written and verbal communication skills.
- Strong problem-solving and sound judgment in fast-paced support.
- High attention to detail and strong organizational skills.
- Ability to manage multiple requests and priorities.
- Comfort building trust with agents and internal partners.
- Interest in real estate technology and evolving tools.
🎁 Benefits
- Health benefits
- Life Insurance
- Flexible PTO
- 401k
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