Chief of Staff

Role: Chief of Staff / Growth Operations Manager

Location: Remote with Eastern Time Overlap

POSITION SUMMARY

We are is seeking a Chief of Staff / Growth Operations Manager to ensure seamless execution across client deliverables and internal operations for our multi-client growth marketing consultancy. This role turns strategy into action — translating high-level discussions into concrete workflows, maintaining operational discipline, and ensuring every client interaction reflects SSP’s premium standards.

The ideal candidate thrives in a fast-moving consulting environment where precision, proactive communication, and process excellence drive results. This is a hands-on, systems-minded role that combines strategic thinking with operational execution to help SSP scale efficiently.

KEY JOB RESPONSIBILITIES

• Meeting Operations Management – Build structured agendas, facilitate client meetings, capture key decisions, and translate meeting notes into actionable tasks within Asana or Trello with clear owners and timelines. Maintain follow-up systems to ensure zero missed commitments.

• Client Communication & Alignment – Draft recap emails, status updates, and strategic briefs that keep stakeholders informed and aligned. Manage client correspondence and uphold a consistent, professional tone that reinforces SSP’s premium positioning.

• Deliverable Assembly & Quality Control – Develop client-facing presentations and documents from structured outlines and templates. Uphold brand consistency, perform light editing and proofreading, and ensure all materials meet SSP’s consulting standards.

• Vendor & Talent Coordination – Source, onboard, and manage specialized contractors including copywriters, performance marketers, creative talent, and technical partners. Oversee NDAs, access permissions, and project timelines to maintain operational flow.

• Financial Operations Support – Track SOWs, invoices, and receipts. Maintain accurate logs for accounting and prepare documentation for CPA review to ensure precise, timely reporting across all client accounts.

• Systems & Process Optimization – Maintain clean and organized shared drives, enforce naming conventions, and ensure version control across client assets. Identify opportunities for automation and continuously refine workflows for speed and consistency.

REQUIREMENTS

• Education – Bachelor’s degree preferred, ideally in Business Administration, Communications, or a related field.

• Experience – 3–5 years of agency, consultancy, or startup operations experience with proven excellence in client service and internal coordination.

• Technical Proficiency – Expert in Google Workspace; advanced proficiency in Asana or Trello; comfortable with AI Solutions, LLMs (Claude, ChatGPT, Gemini, etc.), analytics platforms, dashboards, and data hygiene.

• Communication Skills – Exceptional writing, editing, and documentation skills; able to synthesize information clearly and represent SSP’s voice in client communications.

• Industry Familiarity – Exposure to marketing consultancy or performance marketing environments preferred; working knowledge of digital marketing terminology and workflows.

COMPETENCIES

• Process Excellence – Builds and maintains systems that ensure accuracy, accountability, and on-time delivery across multiple client accounts.

• Proactive Communication – Anticipates needs, removes bottlenecks, and drives alignment through clear and timely updates.

• Quality Focus – Maintains impeccable standards across all deliverables and client touchpoints.

• Adaptability – Balances multiple priorities and shifting deadlines with professionalism and calm.

• Strategic Support – Understands business and marketing context; translates abstract ideas into structured action plans.

• Technology Integration – Quickly learns new tools, identifies automation opportunities, and contributes to workflow innovation.

• Professional Presence – Represents SSP’s values, discretion, and quality standards in every interaction.

COMPANY OVERVIEW

We are a growth marketing consultancy that partners with tomorrow’s billion-dollar brands. As a fractional marketing team and strategic advisor, we help leaders solve their greatest marketing challenges so they can stop guessing and start growing. Powered by AI, we bring together business planning, marketing strategy, media activation, and campaign execution to build tailor-made strategies for real, long-term growth.