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account management growth customer success saas enterprise📋 Description
- Define the agency success motion at Tern from day 1 to scale.
- Own post-sale success for agencies above GMV with activation plans.
- Partner with Implementation for go-live and long-term relationships.
- Collaborate with the Head of CX to shape the agency playbook.
- Surface friction and feature needs to R&D for faster improvements.
- Build scalable touchpoints and use AI to sustain high-touch at volume.
🎯 Requirements
- 5+ years in customer success, account management, strategic consulting, or senior sales with adoption and revenue ownership.
- Experience managing a meaningful book of business across sizes with growth outcomes.
- A track record of building repeatable processes and playbooks.
- Comfortable across SMB/mid-market velocity and enterprise complexity.
- Strong instincts for adopting at agency or team level, not only individuals.
🎁 Benefits
- Be part of a mission-driven team transforming travel planning.
- Work with a supportive, curious, and creative team.
- Influence and shape agency success strategy from the ground up.
- Competitive salary, equity, and benefits package.
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