Agency Customer Success Manager

Added
34 minutes ago
Type
Full time
Salary
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Related skills

programmatic pinterest meta tiktok google

📋 Description

  • Act as primary contact for agency partners, delivering value-driven CX
  • Proactively identify growth opportunities and drive ongoing engagement
  • Subject-matter expert in Smartly, social advertising, and programmatic basics
  • Partner with Agency Sales to drive awareness, adoption, and expansion
  • Collaborate with Onboarding, Tech Solutions, Product, Eng, and Marketing
  • Design and deliver scalable training programs for agency teams

🎯 Requirements

  • 4+ years in CS, Account Management, or similar role in ad tech
  • Knowledge of social ad platforms (Meta, TikTok, Pinterest, Snapchat)
  • Programmatic advertising knowledge a plus
  • Empathetic, proactive, and customer-obsessed
  • Results-driven with action bias and cross-functional collaboration
  • Explain complex concepts and translate data into insights
  • Willing to travel for meetings and events (US-based)
  • Has the legal right to work in the United States

🎁 Benefits

  • Five weeks PTO, 11 holidays, unlimited sick days
  • Generous healthcare packages and mental health benefits
  • 401K with matching and equity grants
  • Wellness and learning reimbursement
  • Volunteer time off and donation matching
  • And more…
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