Agency Customer Success Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

ad tech programmatic advertising pinterest meta tiktok

πŸ“‹ Description

  • Own and grow a portfolio of enterprise agency partners.
  • Advise agencies on strategy and best practices across social/programmatic ads.
  • Collaborate with Onboarding, Product, Engineering, and Marketing to enable growth.
  • Design scalable training programs to enable agency adoption.
  • Deliver agency enablement workshops and resources for different maturity levels.
  • Build strong partnerships with Meta, TikTok, Pinterest, and Google.

🎯 Requirements

  • 4+ years in Customer Success, Account Management, or similar.
  • Strong knowledge of social ads (Meta, TikTok, Pinterest); programmatic a plus.
  • Empathetic, proactive, and customer-obsessed; helps agencies succeed.
  • Results-driven with ownership and cross-functional collaboration.
  • Able to translate data into actionable insights for stakeholders.
  • Excellent communication; comfortable presenting to senior stakeholders.

🎁 Benefits

  • Five weeks PTO, holidays, and unlimited sick days.
  • Generous healthcare and mental health benefits.
  • 401K with matching and equity grants.
  • Wellness and learning reimbursement opportunities.
  • Volunteer time off and donation matching.
  • Stock options, life insurance, and disability benefits.
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