Related skills
hubspot salesforce python zendesk servicenow📋 Description
- Provide timely, accurate, empathetic technical support for AfterShip SaaS products to customers.
- Collaborate with Support, Product, and Engineering to diagnose issues and share data-driven feedback.
- Contribute to scalable support via documentation, automation, and process improvements.
- Analyze customer data to identify recurring issues and drive product improvements.
- Learn SaaS architectures and collaborate cross-functionally to deliver customer delight at scale.
🎯 Requirements
- 2-4 years in Technical/Application Support within SaaS, e-commerce, or enterprise software.
- Education: CS background preferred (B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT).
- Strong understanding of enterprise B2B SaaS products and customer lifecycle.
- Proficiency with ticketing/helpdesk tools (Freshdesk, Zendesk, Salesforce, ServiceNow); HubSpot a plus.
- Understanding of APIs and Webhooks; API testing with Postman and Insomnia; reading code in Python or JavaScript is a plus.
- Excellent communication; SLAs/KPIs knowledge; analytical, proactive mindset.
🎁 Benefits
- Salary: CAD 60,000 - 80,000.
- Remote-first with hybrid-flexible work setups.
- Healthcare coverage from day 1; retirement plans with company match.
- Unlimited PTO; annual learning & wellness benefit.
- Career progression & professional development.
- In-office lunch and commuter benefits for hub locations.
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