Knowledge Management Lead

📋 Description

• Set strategic direction: define and execute the servicing strategy for high-quality experiences.
• Lead transformation: drive improvements using Lean Six Sigma, change management, and data.
• Build technical resources: translate concepts into manuals for humans and AI agents.
• Elevate knowledge management: evolve SOPs, job aids, learning platforms at scale.
• Own learning and training: design and deliver onboarding and ongoing training programs.
• Champion global readiness: plan for launches, expansion, and regulatory changes.

🎯 Requirements

• 5+ years in operational excellence, knowledge management, or training leadership.
• Proven track record setting strategy and delivering measurable impact on efficiency & experience.
• Lean Six Sigma, program management, and change management expertise (Black Belt or PMP preferred).
• Experience scaling knowledge management and training (Salesforce, Confluence, LMS, or AI tools).
• Strong background in regulated financial services, fintech, or consumer lending.
• Willingness to travel 20-30% to support global sites and vendor partners.

🎁 Benefits

• Base pay range in CAD: $90,000 - $130,000 CAD per year.
• Equity rewards as part of total compensation.
• 100% subsidized medical coverage for you and dependents.
• Flexible Spending Wallets for tech, food, and lifestyle needs.
• Generous time off and holiday schedules.
• ESPP - Employee Stock Purchase Plan.