Related skills
lms salesforce change management confluence ai📋 Description
- Define and execute servicing strategy with leaders to enable quality experiences.
- Lead improvements using Lean Six Sigma and data-driven methods.
- Build technical resources: manuals for humans and AI agents.
- Evolve knowledge ecosystem: SOPs, job aids, learning platforms, and AI tools.
- Own learning and training strategy: onboarding, continuous learning, product rollouts.
- Champion global readiness for launches, expansions, and regulatory changes.
🎯 Requirements
- 5+ years in operational excellence or knowledge management or training leadership.
- Proven track record delivering measurable impact on efficiency and customer experience.
- Lean Six Sigma, project management, and change management (Black Belt, PMP, or Prosci) preferred.
- Experience scaling knowledge management and training (Salesforce, Confluence, LMS, or AI tools).
- Strong background in regulated industries (fintech/financial services).
- Travel 20-30% and experience with global/distributed teams.
🎁 Benefits
- Base pay (CA/WA/NY/NJ/CT): $115,000 - $155,000
- Base pay (all other US states): $102,000 - $142,000
- Equity Grade: 3
- 100% subsidized medical coverage; dental and vision for you and dependents; ESPP
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