Technical Account Manager, AMER

Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.

Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. 

 At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

If you're ready to shape the future of data, join us.

Technical Account Manager (TAM) 

Aerospike is looking for a technically adept Technical Account Manager (TAM) to help customers maximize the value of our real-time data platform. The TAM will be the trusted advisor for our customers, ensuring they achieve their business objectives while leveraging Aerospike’s technology effectively. This role is responsible for guiding customers through their journey with Aerospike, optimizing their deployments, and proactively resolving technical challenges.

The ideal candidate is customer-focused, technically skilled, and passionate about delivering a best-in-class customer experience.

This is a post-sales position.

Responsibilities

• Act as the primary technical point of contact for strategic customers, ensuring they successfully adopt and optimize Aerospike solutions.

• Provide expert guidance on best practices for deploying, scaling, and maintaining Aerospike in production environments.

• Troubleshoot and resolve complex technical issues, collaborating with internal teams, including support and engineering, when needed.

• Conduct regular technical reviews and proactively identify areas for optimization.

• Deliver technical training and enablement to customer teams to ensure product adoption and success.

• Advocate for customer needs by providing feedback to product management and engineering teams.

• Assist customers in planning and executing upgrades, migrations, and scaling initiatives.

• Monitor key performance metrics and proactively address potential risks.

• Develop and maintain strong relationships with key customer stakeholders.

• Contribute to the creation of documentation, knowledge base articles, and best practice guides.

Prerequisites

• Excellent problem-solving and troubleshooting skills in distributed systems.

• Strong Linux experience is a must.

• Hands-on experience with Aerospike or similar databases (e.g., Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, Couchbase, etc.).

• Cloud expertise: AWS, Microsoft Azure, Google Cloud.

• Strong Experience with Docker and Kubernetes.

• Ability to understand and address the complexities of mission-critical applications.

• Strong customer-facing skills, with experience working with developers and C-Level executives.

• Self-starter with the ability to assess, prioritize, and execute tasks with minimal supervision.

• Ability to work well under pressure and manage multiple accounts effectively.

• Experience providing technical training and enablement.

Preferred

• Hands-on expertise with databases: NoSQL, Relational, Distributed, MPP.

• Knowledge of Hadoop, Spark, HBase, HDFS, Hive, and Impala.

• Proficiency in one or more programming languages: Java, C/C++, Python, Go, etc.

• Understanding of computing infrastructure: Networking, CPUs, SSDs, Memory, etc.

• Experience working in a startup or high-growth environment.

• The ability to travel up to 30% of the time.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Salary Range for California Based Applicants: [$190,000 - $208,000] (actual compensation will be determined based on experience, location, and other factors permitted by law)