ABOUT AERO
At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortless experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people - prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.
ABOUT THIS ROLE
As an Aero Experience Specialist, you will be the face of Aero in Maui, HI. This includes being the primary liaison between Aero and our guests at OGG airport, ensuring that every aspect of their journey is safe, whilst delivering unforgettable service and hospitality.
RESPONSIBILITIES Own the guest experience on all Aero flights at OGG airport and Four Seasons Maui hotel, maintaining high quality and consistency across every touchpoint: guest greeting and check-in, luggage coordination, TSA screening, catering delivery and uplift, coordination with airport’s ground handling, and our transport partnersProvide guests and teammates with superior service and proactive communication in all circumstances, including irregular operations and across channels - with an obsession for driving high NPS, guest satisfaction, and operational excellence.Serve as Ground Security Coordinator (GSC) at OGG airport, ensure guests, teammates, and operational safety by applying a deep understanding of TSA procedures and requirementsCollaborate with Concierge, Flight Crews, OCC, Experience and Operations teams to make real-time operational decisionsPrepare and manage all required guest information and experience assets, ensuring accuracy and timely distribution, in support of the CSR/flight attendantStay current on company, FAA, and TSA policies and procedures; ensure compliance with the General Operations Manual, and Experience PlaybookContribute to process improvement, troubleshooting, and implementation of new procedures and technologies; proactively escalate operational or experience issues as appropriateComplete all necessary training provided by Aero to to become a GSC / TSA screener / guest service ambassadorOther projects as assigned. REQUIREMENTS Exceptional service skills: true passion for service, polished communication, ability to adapt to each and every guest, and with a humble, and genuine personalityComposure: possessing high attention to detail, autonomous and self-reliant, with the ability to work gracefully in the intensity of a departureExperience in guest-facing roles; private aviation and/or luxury hospitality is preferredAble to meet the physical requirements of the role: Work on your feet for 4–8 hours periods, Move quickly across the FBO or lounge (without running), Move, pull, carry, or lift at least 50 lbs, Occasionally kneel, bend, and assist around the aircraftAble to live and work in Kihei, and Kahului, HI, and to commute to/from OGG airport and Four Seasons Maui in under 60 minutesFlexibility to occasionally work nights, early mornings, weekends, and national holidaysMust be a US citizenMust have a valid driver’s license (driving required on operational days)This is a DOT safety-sensitive position (14 CFR part 120) and is therefore subject to pre-employment and random testing for Marijuana, Cocaine, Amphetamines, Opioids, and PCP. BENEFITS & PAY Pay Range:$30-$32 per hour in Maui, HI -exact compensation may vary based on skills, experience, and locationTime Off:vacation, sick, bereavement, and holidayBenefits:medical, dental, vision, life, disability, 401k, health FSA, dependent care FSA (position dependent) Additional Information Please note this position is 8 hours/week
