Related skills
customer service training workflows health_insurance_operations📋 Description
- Supervise a team of Advocacy Representatives handling calls and tickets
- Provide real-time coaching and issue resolution during daily operations
- Escalate complex or high-touch member cases as needed
- Lead onboarding and training for new advocates
- Develop training materials, workflows, and reference guides
- Manage advocate schedules and prioritize workload
🎯 Requirements
- 3+ years leading customer service or call center teams with ticketing and metrics
- 3+ years in health insurance operations
- Strong understanding of workflows and member care coordination
- Coach and train teams in fast-paced environments
- Excellent communication, empathy, and problem-solving; escalation handling
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