Related skills
stakeholder management vendor management cross-functional collaboration programmatic advertising global teams📋 Description
- Work with vendor mgmt/training to run vendor support ops and handle escalations.
- Monitor key metrics to identify trends and inform improvements.
- Execute priority initiatives for management; focus across vendor support model.
- Identify gaps in vendor support and propose actionable solutions.
- Manage escalations with Tier 2, Engineering, Product, and Ad Product Quality teams.
- Partner with Sales, Customer Success, and GTM teams to drive feedback and improvements.
🎯 Requirements
- 5+ years in customer support ops, program management, or vendor mgmt; 3+ years in programmatic ads.
- Hands-on experience managing external vendor or BPO support teams.
- Strong understanding of digital ad workflows, including programmatic buying, delivery, and advertiser support.
- Experience with global teams across time zones.
- Proactive with ability to identify opportunities before issues arise.
- Excellent communicator who translates complexity for frontline teams to leadership.
🎁 Benefits
- Hybrid role based in London with some in-person visits and flexible WFH.
- Equal opportunity employer; accommodations available during the interview.
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