Related skills
customer support security technical support security awareness phishing📋 Description
- Provide advanced technical support to KnowBe4 customers
- Troubleshoot platform issues and security features
- Collaborate with the Customer Support team to resolve cases
- Maintain and update internal knowledge base
- Assist in incident response and escalation processes
- Deliver training and guidance on the KnowBe4 platform
🎯 Requirements
- Experience in technical or advanced customer support
- Strong problem-solving and communication skills
- Familiarity with security awareness tools is a plus
- Ability to work on-site in Leeds, UK
- Degree required or equivalent practical experience
- English language proficiency
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