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powershell linux windows sql python📋 Description
- Primary point of contact for escalated customer cases
- Diagnose, troubleshoot, and resolve advanced issues in Delinea products
- Collaborate with engineering and product teams to identify root causes
- Repair and maintain customer trust in escalated situations
- Understand product features and OS interactions to aid in debugging
- Document escalated case findings and best practices to prevent recurring issues
🎯 Requirements
- Experience in enterprise-level customer support and advanced troubleshooting
- Exceptional customer and case management skills
- Ability to work with difficult customers while rebuilding trust
- Knowledge of networking protocols (TCP/IP, DNS, routing, firewalls)
- OS knowledge (Linux/Unix/Windows)
- Code debugging principles and techniques to analyze product code
🎁 Benefits
- Competitive salaries and meaningful bonus program
- Excellent benefits including healthcare insurance
- Pension/retirement matching and life insurance
- Employee assistance program and paid time off
- Paid company holidays
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