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data management salesforce ai api procurement📋 Description
- Provide omni-channel tech support to meet performance goals.
- Use Salesforce Service Cloud for case management; aim for FCR.
- Assess and prioritize cases; determine resolutions or escalations.
- Triage incidents for severity, urgency, and content.
- Troubleshoot a wide range of technologies; document steps to reproduce.
- Provide technical guidance and software training to customers and internal teams.
🎯 Requirements
- Experience with Data Management, ETLWorks, API data issues, or procurement/billing apps.
- Strong written and verbal communication skills.
- Strong problem-solving and technical aptitude.
- Ability to document triage and troubleshooting steps clearly.
- Excellent organizational and time-management skills.
- Able to learn quickly, collaborate, and handle multiple priorities; on-call.
🎁 Benefits
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays.
- 401(k) with company match.
- Paid parental leave, wellness stipends, and HSA contributions.
- Professional development and growth opportunities.
- Collaborative office with weekly catered lunches.
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