Provide customer technical support via omnichannel interactions to meet SLAs.
Use Salesforce Service Cloud for case management with logs and First Contact Resolution.
Assess and prioritize incoming cases; determine resolutions or escalations.
Triage incidents for severity, urgency, and content.
Troubleshoot a wide range of technologies; document steps to reproduce.
Provide technical guidance and software training; contribute to knowledge base.

🎯 Requirements

Experience with Data Management, ETLWorks, API data issues, CSS coding, or AP Invoicing/Procurement software.
Strong written and verbal communication skills.
Strong technical aptitude to solve complex problems.
Ability to document triage, troubleshoot, and resolve issues clearly.
Excellent organizational, time-management, and prioritization skills.
Ability to learn quickly, collaborate in a team, and handle multiple priorities.

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