Related skills
communication customer service📋 Description
- Field and triage incoming support requests from admins and campaigns
- Meet assigned quality and quantity KPIs
- Educate users on product, refunds, access, permissions, and forms
- Troubleshoot issues and surface bugs with the tech team
- Escalate complex issues to manager or teams
- Monitor cross-team channels and help with requests
🎯 Requirements
- Up to 3 years of relevant experience
- Proven success in customer service via email and phone
- Highly detail-oriented; precise work
- Strong troubleshooter with patience and helpfulness
- Quick learner; adapts with incomplete information
- Excellent communication; adapt language for varied tech literacy
🎁 Benefits
- Flexible work schedules and time-off policy
- Fully paid health, dental, and vision insurance for employees and families
- Fully paid basic and AD&D life insurance; voluntary option
- Home-office setup allowance for remote employees
- Employee Assistance Program (EAP)
- Automatic 6% match on employee 401k contributions
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