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saas intercom quickbooks online escalations sandbox📋 Description
- Handle customer support inquiries, including advanced technical issues requiring deeper analysis
- Review logs, metadata, and internal dashboards to diagnose complex problems
- Replicate customer-reported issues in sandbox environments
- Troubleshoot integrations, with emphasis on QuickBooks Online (QBO) sync behavior
- Assess whether issues represent bugs, user errors, or workflow misunderstandings
- Create clear escalation tickets for engineering with steps and logs
🎯 Requirements
- 2+ years technical support, tier-2 support, or SaaS troubleshooting experience
- Experience with QBO or other accounting system integrations
- Strong debugging skills and comfort working with logs, data, and test environments
- Excellent written communication for investigations and engineering escalations
- Experience handling long-running technical cases
- Familiarity with Intercom or similar customer communication platforms
🎁 Benefits
- Opportunity to take on high-impact technical work
- Competitive cash compensation
- Top-tier benefits and 401(k) match
- Flexible, remote-friendly work environment
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