Working at Adaptavist

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Some of our benefits in the Malaysia include:

- Unlimited annual leave

- Health insurance

- Flexible working

- Udemy online learning

- Employment Provident Fund

- Dental and optical benefit

- Volunteer days

- Life Insurance

- Free online streaming service subscription

About the team

The global Licensing Services team is responsible to provide market-leading Licensing Services to our clients. The team is growing across EMEA, North America and now in APAC and you will be part of a new team here in Kuala Lumpur. We are an international team who values diversity and fosters an inclusive culture within our team members and that includes a team coming from various background, experience and skill set - we believe everyone is unique.

About the role

In this role, you will play a critical role in managing a global team in our licensing services evolution by challenging the status quo, ensuring KPIs are met, optimizing process and tool development for scale and building/maintaining effective relationships with internal and external key partners.

The role involves day-to-day line management of direct reports who will be working across a wide variety of specialized licensing services. The role will ensure our licensing services are closely tailored to client needs and aligned with partner requirements whilst also optimizing services lead time, quality and costs, and acting as a point of technical and client escalation. This role will report to the Head of Licensing & Operations, Client Services.

The role will support the personal growth and career development of the team and future roles at Adaptavist. The primary function of the role will be to support and manage the team on a day-to-day basis. The role will also help drive strategic growth initiatives, execute regular performance analysis, and define/improve/deploy internal department processes as required.

What you'll be doing

Build and lead a global team of Licensing Specialists with various levels of skills and seniority working across a variety of client engagements and timezones

Providing regular and timely feedback to employees, acknowledging success and areas for improvement.

Support and guide direct reports on performance and career development issues in line with Adaptavist’s performance and career development frameworks

Apply an in-depth understanding of licensing processes, costs and market intelligence to optimize existing agreements and influence future growth strategies

Communicate effectively in a variety of formats with both internal and external audiences to convey status, project findings, updates, strategies, and recommendations as needed

Support existing and new licensing partnerships and develop innovative solutions that align client and partner requirements with Adaptavist’s licensing services

Collaborate with internal and external teams (eg. Client Services, Finance, Legal, Marketing, Products) regarding business issues and potential solutions

Ideate, create and maintain performance dashboards, KPI’s, revenue projections and scorecards to hold stakeholders accountable for the successful delivery of rapid-growth initiatives

Control both the quality, costs and schedule with regards to deliverables against licensing SLAs

Improve current licenses processes and coordinate change management plans for optimized efficiency and productivity

Support operational aspects of team projects including planning engagements; resource management and monitoring against progress

Negotiate successfully to resolve internal and external conflicts

What we're looking for

Able to contextualize a licensing services offering in relation to the long-term goals of other internal teams and the business as a whole

Proven experience managing, coaching and empowering individuals and/or teams

Experience developing, implementing, and managing KPIs for the wider team

An eagerness to negotiate and achieve a maximum value for Adaptavist in all transactions

Experience working in the SaaS space in a relationship-oriented role with different partners and stakeholders

Excellent interpersonal, time management and presentation skills

Entrepreneurial spirit; capable of leading through action and influence in a fast-growing and evolving company

Experience working within the Atlassian Ecosystem and Slack or any other collaboration tool is a bonus

Familiarity in Hubspot is a plus

Project management skills is an added advantage

Additional Information

#LI-MM1

#LI-Remote

At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!

Adaptavist

Licensing Services Team Lead