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Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.
At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI.
Ada is an AI-poweredcustomer service automationplatform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.
Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visitwww.ada.cx.
As a key member of the Demand Generation team, the Lifecycle Marketing Manager will own the email + nurture strategy, along with the webinar strategy for Ada - helping move customer’s through the buyer’s journey. The Ada team recognizes the potential of these channels and is excited about candidates who will commit their expertise to level up performance and support driving product-led growth. As the AI space continues to evolve so will our marketing methods and this role will always be looking to the horizon for new opportunities for expansion and scale. As our product cuts a new path in the CX space, testing, experimentation, and analytics will be a key part of this role. This position will be highly collaborative with the paid media, content, web, and product teams. You’ll love this job if you want to help shape the emerging AI space, live in the data weeds, and share your insights to inform Ada’s strategy.
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Additional Information
The expected salary range for this position is $83,000 to $127,00. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
About Us
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
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