AI Analyst

AI Analyst at ActiveCampaign

We're building a world-class internal AI Value Creation team to help every department across the company—from Marketing to Customer Success to Product and Engineering—unlock meaningful, measurable value with AI. As a Business Analyst on this team, you’ll operate like an internal consultant, embedding yourself in business functions to identify and define the highest-value AI use cases.

Your north star will be business impact. You’ll use structured interviews, deep process analysis, and sharp business acumen to identify where AI can solve real problems or create measurable efficiencies. Then, you'll partner with stakeholders and technical teams to build business cases, prioritize initiatives, and measure outcomes.

If you're a strategic thinker with strong interpersonal skills, a passion for operational excellence, and an eye for AI opportunity, this role is your opportunity to be on the front lines of a company-wide AI transformation.

What your day could consist of:

• Conduct interviews and discovery sessions with stakeholders across departments (Marketing, Product, Customer Support, etc.) to uncover pain points, inefficiencies, and opportunities for AI-driven improvements.
• Analyze and document current workflows and operational processes to pinpoint areas where AI can automate, augment, or optimize business activities.
• Stay up to date on emerging AI tools and trends, evaluating which solutions best align with the company's strategic objectives and SaaS model.
• Collaborate with AI engineers and data scientists to evaluate the technical feasibility of use cases, and build business models that estimate ROI, cost savings, or efficiency gains.
• Convert technical assessments into executive-friendly presentations and narratives that clearly explain AI’s potential impact in business terms, including metrics non-technical leaders understand.
• Develop structured opportunity assessments and prioritization models that weigh business value, complexity, and organizational readiness to guide investment decisions.
• Run ideation workshops and co-creation sessions with departments to shape AI initiatives, while partnering with Ops, Finance, and Analytics teams to validate assumptions and promote change adoption.
• Monitor the progress of AI pilots and implementations, define success metrics, coordinate across teams to resolve blockers, and maintain a repository of validated use cases and business impact stories.

What is needed:

• 5+ years of experience in business analysis, internal consulting, or transformation roles—preferably in SaaS, tech, or data-driven organizations.
• Proven experience driving strategic or technical initiatives across multiple business units.
• Strong analytical and problem-solving capabilities; ability to break down complex systems and find leverage points.
• Familiarity with AI/ML concepts, especially their application in real-world business processes.
• Experience building business cases, performing cost-benefit analyses, and modeling ROI.
• Excellent interpersonal and communication skills; you can translate between technical teams and business stakeholders with ease.
• Comfortable operating in ambiguity and driving clarity through structure and insight.

Salary and Benefits

Compensation details listed in this posting reflect the base rate only and do not include bonus, equity, sales incentives, or other role-specific compensation that the role may be eligible for. ActiveCampaign believes in and is committed to equitable compensation practices. The salary range provided above is a good-faith estimate of the pay range determined by the location associated with the job posting. The actual salary depends on a candidate’s skills, experience, and work location.

Perks and Benefits

• Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
• Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
• Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
• Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
• Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.

Equal Opportunity

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.

How to Apply

Application link: Apply on Lever