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crm customer success saas onboarding e-commerce📋 Description
- Onboard and enable SMBs, driving smooth transitions to Rebuy.
- Design and run scalable programs: webinars and one-to-many office hours.
- Provide 1:1 onboarding and Rebuy implementation for merchants.
- Improve product adoption, onboarding, retention, and conversions.
- Collaborate with Marketing, Sales, and Partnerships to activate stores.
- Gather merchant feedback to inform product improvements.
🎯 Requirements
- Bachelor’s degree in Business, Marketing, or related field.
- 2-4 years of relevant experience.
- Understanding of the E-commerce space and Rebuy context.
- Proven track record in a high-growth environment; startup a plus.
- Excellent communication skills: written and verbal.
- Technical proficiency with CRM systems and digital tools.
🎁 Benefits
- Remote work across the U.S. and Canada.
- PTO and flexible holidays, parental leave, and birthday holiday.
- 100% employer-paid health, dental, and family insurance.
- US 401(k) or Canadian TFSA/RRSP with 3% employer contribution.
- Great team culture, collaboration, and sense of humor.
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