Actabl Technical Customer Success Manager

📋 Description

• Voice of the Customer: share data-driven feedback with Product, Onboarding, and Sales.
• Gap Analysis: identify customer pain points to drive adoption and reduce churn.
• Roadmap Feedback: advise on the Hotel Effectiveness product roadmap.
• Value Narratives: build ROI models showing financial value.
• Technical Consultation: lead deep-dive use-case discussions with customers.
• Engagement Strategy: analyze PES and NPS to guide campaigns.

🎯 Requirements

• Bachelor's degree in Business, Hospitality, or related field.
• 3+ years in CS, Account Mgmt, Consulting, or Hotel Ops.
• Experience in strategic planning, solution development, or hospitality consulting.
• Labor planning and standards in hospitality.
• Strong analytical and communication skills.
• Willing to travel based on customer and business needs.

🎁 Benefits

• Hybrid-friendly with offices in Denver, Atlanta, and Tampa.
• Be part of Actabl team no matter location.
• Opportunities for internal training, webinars, and materials.
• Cross-functional collaboration and growth opportunities.