Related skills
crm data analytics account management customer success salesforce📋 Description
- Serve as primary contact and trusted advisor for a portfolio of customers.
- Provide strategic guidance and product expertise to maximize value.
- Develop and execute joint success plans with milestones and outcomes.
- Conduct strategic business reviews to track goals and expansion.
- Drive engagement, adoption, and advocacy across customers.
- Monitor health, usage, and satisfaction trends with data.
🎯 Requirements
- Bachelor's degree in Business Admin, Hospitality, or related field.
- 3+ years in customer-facing CS/Account Mgmt in global SaaS.
- Experience using tools like ChurnZero and Salesforce for proactive success.
- Proven ability to build relationships that drive retention and growth.
- Data-driven churn risk mitigation and escalation management.
- Hospitality industry background preferred.
🎁 Benefits
- Compensation: Base salary $75-85k + 8% annual bonus target.
- Location: Denver preferred; hybrid; multiple hubs.
- Work Environment: Hybrid-friendly with offices in Denver, Atlanta, and Tampa; travel may be required.
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