IT Support Engineer

Role:

This role is the face of IT for our headquarters. We’re a primarily Apple environment, and you’ll own support across our macOS ecosystem, identity stack, security tooling, office network, and AV systems.

You’ll manage the full spectrum of in-office technical needs: from device setup to conference room reliability to the “this has to work now” moments that keep the business running. As we scale, you’ll help build and maintain a secure, stable, and scalable technology foundation grounded in our cultural values.

Responsibilities:

• Deliver hands-on support across macOS, Apple hardware, ABM/Managed Apple IDs, and Iru (Kandji) MDM, including device deployment, configuration, and lifecycle maintenance.

• Lead onboarding and endpoint security, including zero-touch enrollment, access setup, patching, monitoring, compliance, and device health.

• Run the office technology environment, including Wi-Fi, switches, cabling, VLANs, peripherals, printers, conference rooms, teleconferencing, and Apple-based AV systems.

• Troubleshoot quickly and clearly across hardware, macOS, networking, SaaS tools, accounts, permissions, and security issues to keep operations running smoothly.

• Improve systems and processes by maintaining documentation, refining SOPs, supporting IT initiatives such as office expansions and network upgrades, and contributing to automation and scalability.

Requirements:

• 2+ years of experience in IT support or IT operations within a Mac-focused environment

• Advanced proficiency in macOS, Apple hardware, MDM workflows (Iru/Kandji), collaboration tools, and ABM provisioning

• Strong understanding of identity systems such as Google Workspace, along with SSO, SAML, MFA, and general access management

• Experience supporting in-office networking and AV setups including switches, Wi-Fi, Zoom Rooms, and conference room systems

• Ability to troubleshoot across macOS, SaaS tools, networking, permissions, and endpoint security, paired with clear, calm communication and solid documentation habits

• Deep alignment with our cultural values and a desire to contribute to scalable, sustainable IT processes

Results:

• Reduce downtime with fast, reliable support built on strong macOS and Apple ecosystem expertise

• Maintain a secure, high-performance office technology environment

• Deliver a seamless onboarding experience grounded in accuracy, reliability, and cultural alignment

• Eliminate recurring issues through documentation, root-cause problem solving, and proactive improvements

• Strengthen the company’s technical foundation and reinforce the culture that drives how we operate

Schedule:

• Standard hours are Monday - Friday, 8:00 AM - 5:00 PM PST onsite at ACQ's Las Vegas headquarters

• Flexibility to work additional hours or weekends may be required when needed to support events, workshops, or high-priority initiatives

Location:

• Las Vegas, NV (Onsite)

Compensation:

• $70,000-$76,000 base salary

• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).

Benefits:

We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings:

• Flexible Unlimited Paid Time Off and Company-wide Holidays

• Employer sponsored Medical, Dental, & Vision plans

  • $900 annual Employer HSA contribution

  • FSA options including dependent care

  • Employee assistance program and mental health resources

• Employer match program for 401(k), eligible for both Traditional and Roth accounts

• $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!

• For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas

* Benefits eligibility applies only to full-time roles.

ACQ Core Values:

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Competitive Greatness

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.

Sincere Candor

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.

Unimpeachable Character

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.