Related skills
crm accounts receivable financial operations debt recovery microsoft excel📋 Description
- Facilitate weekly outreach for past-due accounts to reduce the DSO.
- Use phone and email to secure refunds and reconcile balances.
- Identify and escalate non-responsive merchants to Management and Risk for intervention.
- Monitor for unusual merchant activity and escalate to risk reviews.
- Research and collate evidence to support dispute resolution.
- Own the Merchant Collections Tracker for real-time account statuses.
🎯 Requirements
- 3-5 years of experience in Accounts Receivable, Debt Recovery, or similar.
- Exceptional verbal and written skills; translate complex discrepancies into clear next steps.
- Advanced Microsoft Excel skills: filters, pivot tables, data manipulation.
- Experience navigating CRM environments.
- Ability to handle highly sensitive financial data, bankruptcy filings, and legal documentation.
- Problem-solver mindset with persistence to follow up aging accounts.
🎁 Benefits
- Competitive salary
- 100% paid medical, dental and vision insurance
- PTO
- Competitive 401(k)
- Opportunities for professional growth and development
- Paid parental leave
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