Related skills
salesforce netsuite excel zendesk zuora📋 Description
- Establish relations with customers to collect payment and hit targets
- Resolve disputes to influence payment using approved procedures
- Develop actions for escalated disputes and non-responsive customers
- Collaborate with Sales and Customer Success to ensure timely payment
- Review amounts to be uncollectible
- Manage reconciliation of accounts and customer records
🎯 Requirements
- Understanding of billing, collections and receivable procedures
- Proficient in MS Excel
- Experience with Zuora, Zendesk, Netsuite, and Salesforce is a plus
- Open communication: clearly conveys thoughts, both written and verbal
- Collaboration and teamwork: works with others to deliver results
- Customer focus: proactively help and serve internal/external customers
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