Related skills
hubspot openai planhat gmail expandi📋 Description
- Own 10–15 client accounts: health, risk, retention, and upsells.
- Build high-level outbound omnichannel strategies for each client.
- Run 3–4 client calls daily: updates, strategy sessions.
- Lead the internal pod (SDRs, Delivery Lead, Content) toward KPIs.
- Manage escalations; involve Training Manager and Delivery Lead.
- Balance individual and team KPIs (50/50) and accountability.
🎯 Requirements
- 3+ years in account mgmt, client success, or B2B lead gen; 5+ concurrent projects.
- Full ownership of account health and results; coordination and accountability.
- Experience managing stakeholders on both sides: clients and internal teams.
- Stay composed in difficult client conversations; turn conflict into insight.
- Strong time-management; high-volume work; no fixed hours; 15 clients.
- English native or C2; fluent writing/speaking; CRM/outreach tools familiarity.
🎁 Benefits
- Full autonomy over how you work
- Growth path to Tribe Lead
- Dedicated per-client pod; never alone
- Remote-first flexibility
- Competitive pay and recognition
- Well-being focus and mental health support
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