Support a large pooled portfolio of customers to deepen activation.
Host 1:many training sessions guiding customers through configuration.
Respond to inbound customer requests with clear guidance and quick resolutions.
Monitor customer health and intervene with playbooks at key moments.
Coach customers to launch and adopt core functionality with self-serve resources.

🎯 Requirements

Fluent in German.
2+ years in Customer Success or Account Management in SaaS.
Thrive in a fast-paced environment; adapt to changing priorities.
You are a teacher at heart with ability to distill complex systems.
Detail-oriented, resourceful problem solver.
Team player, self-starter; able to context switch and multi-task.

🎁 Benefits

Health benefits and parental leave.
Generous PTO and maternity leave top-up.
RSU program for most employees.
Retirement matching.
Free 1Password account.
Volunteer days and Bonusly recognition.

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