Related skills
account management negotiation customer service stakeholder management logistics📋 Description
- Serve as primary contact for strategic clients, ensuring service across Flexport solutions
- Coordinate daily with client supply chains and Flexport ops to meet expectations
- Monitor and report service performance to meet or exceed standards
- Conduct regular business reviews to track performance and set goals
- Analyze pricing and proposals to balance cost, quality, lead time
- Build strong relationships with client decision-makers through daily contact
- Identify growth opportunities and partner with Sales to expand wallet share
🎯 Requirements
- 5+ years of client-facing logistics or supply chain experience
- Hands-on freight forwarding ops across ocean, air, and ground
- Proven customer service and executive-level business communication
- Demonstrated success in expanding client relationships to drive account growth
- Experience operating in cross-functional, multinational environments
- Strategic mindset with planning discipline; translate goals into actions
- Strong negotiation and problem-solving skills with a bias for resolution
- Highly collaborative team player with trusted internal and external relationships
- Compliance-first approach; understand regulatory alignment in global logistics
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