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customer service microsoft office bilingual spanish/english credit bureau reporting bankruptcy scrub📋 Description
- Research and resolve customer complaints via phone, email, and surveys.
- Communicate with customers, legal reps, and third parties.
- Credit Bureau reporting and dispute management.
- Support pending legal proceedings related to serviced loans.
- Daily bankruptcy scrub to Genpact; monthly data to bankruptcy vendor.
🎯 Requirements
- Bilingual Spanish/English required.
- Ability to manage multiple tasks and deadlines.
- Ability to identify and resolve/escalate problems.
- Excellent interpersonal, verbal, and written communication skills.
- Proficient in Microsoft Office applications.
- Prior work experience in customer service preferred.
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