Account Operations Support Associate

📋 Description

• Monitor and triage Account Operations requests for thousands of campaigns
• Serve as a cross-department resource to resolve requests
• Process incoming tickets and workflows (wire transfers, positive pay exceptions)
• Escalate complex issues to stakeholders as needed
• Aid finance staff with reconciliation of financial reports
• Support admins through account setup and record-keeping

🎯 Requirements

• Strong organizational skills and attention to detail
• Collaborative spirit and ability to work independently
• Clear, friendly communication across multiple channels
• Ability to build healthy, authentic relationships with colleagues
• Comfortable with technology and learning new systems
• Prioritize effectively in changing environments

🎁 Benefits

• Flexible work schedules and unlimited time-off
• Health, dental, and vision insurance for employees and families
• 2% employer-paid 401K with up to 6% match
• Paid medical, family and parental leave (min 3 months)
• $1,000 home-office setup allowance
• Commuter or home-office benefits including snacks and digital subscriptions