Account Manager - US East

📋 Description

• Main contact for enterprise clients across East Coast and LATAM.
• Develop and execute strategic account plans to drive retention and growth.
• Identify upsell opportunities, including Electric Class and sustainable mobility.
• Build long-term relationships with key decision-makers and stakeholders.
• Collaborate with Sales, Product, Operations, and Customer Experience to ensure service.
• Monitor account performance and provide data-driven insights.
• Represent Blacklane at industry events and client meetings.

🎯 Requirements

• 3-5 years of experience in B2B account management or enterprise relations.
• Experience in travel, mobility, or hospitality preferred.
• Proven ability to retain and grow strategic accounts via consultative partnerships.
• Excellent relationship management, negotiation, and communication skills.
• Strong analytical mindset and ability to translate data into insights.
• Results-oriented, proactive, and able to balance client service with revenue goals.
• Fluent in English; Spanish or Portuguese proficiency strongly preferred.
• Experience with Salesforce or similar CRM tools preferred.

🎁 Benefits

• 100% employer-paid medical insurance for you and dependents
• 401(k) with employer match up to 5%
• Company-paid life insurance coverage (USD 50,000)
• 20 vacation days per year
• Wellhub health resources and mental/physical health support
• Co-working spaces in LA, Miami, and NY
• LinkedIn Learning and L&D budget
• VSOP program for fair pay and shared success
• Mystery Rides quarterly travel vouchers