Account Manager - US-Based

📋 Description

• Own growth, retention, and success of SMB accounts as advisor and primary contact.
• Develop proactive account plans aligning client goals with Toptal’s talent solutions.
• Conduct regular check-ins to gather feedback, assess health, and uncover challenges.
• Identify expansion opportunities across business units; upsell marketing, finance, and technical experts.
• Execute tailored outreach campaigns (Salesloft cadences) to educate clients on services.
• Partner with Talent Operations and Delivery to resolve escalations and renewals, ensuring success.

🎯 Requirements

• Bachelor’s degree required.
• 3+ years in Account Management with revenue quotas.
• 1+ years in software consulting or tech sales; experience with software project lifecycle.
• Translate client objectives into strategic solutions and scopes.
• Client-centric with growth mindset and proactive outreach.
• Up to 25% travel; ability to travel as needed.

🎁 Benefits

• 401(k) with company contributions.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability coverage.
• Flexible spending accounts and health savings accounts; telehealth.
• Employee assistance program; flexible paid time off.