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communication crm account management customer success saas📋 Description
- Be the main contact for travel organizers using WeTravel.
- Ensure clients are supported, informed, and successful.
- Partner with Sales, Support, and Product for feedback.
- Respond to questions, resolve issues, spot upsell opportunities.
- Juggle multiple accounts across solo operators and growing firms.
- Build trust with clients and provide proactive, hands-on guidance.
🎯 Requirements
- Fluent in English; additional languages a plus.
- Excellent written and verbal communication.
- Strong interpersonal and customer service instincts.
- 2+ years in B2B account management or customer success.
- Multitasker who can manage multiple clients.
- Solutions-oriented; thrive in remote-first, fast-paced env.
🎁 Benefits
- Superannuation
- Min 2 days in office (Wework) with flexible 3 WFH days
- Unlimited paid time off to rest and recharge
- Amsterdam HQ visit for 2-4 weeks yearly
- Remote work up to 4 weeks per calendar year
- Extensive paid family leave
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