Account Manager, Strategic, EMEA

📋 Description

• Serve as strategic partner for a portfolio of high-value enterprise customers.
• Understand customer goals and identify ROI opportunities with MURAL.
• Lead strategic planning and success reviews to drive adoption and outcomes.
• Manage complex relationships with multiple stakeholders at all levels.
• Own renewals and expansions to drive retention and revenue growth.
• Build consultative relationships with business leaders and champions.
• Collaborate cross-functionally with CS, Product, Marketing, and Sales.
• Help shape the future of Account Management by refining processes.
• Be the voice of the customer to inform product and GTM strategy.

🎯 Requirements

• 10+ years leading enterprise or strategic SaaS accounts.
• 5+ years managing multi-million-dollar portfolios (> $500K ARR).
• Proven renewals, expansions, and executive alignment at C-suite.
• Deep experience with global, matrixed orgs; procurement/governance.
• Strategic, analytical mindset; build multi-year account plans.
• Exceptional executive presence and communication skills.
• Thrives in fast-paced environments; mentors peers and evolves GTM.
• Passion for innovation and leveraging tech to transform customers.

🎁 Benefits

• Growth-minded, high-trust team culture.
• Ownership and impact across strategic accounts.
• Cross-functional collaboration across CS, Product, Marketing, and Sales.
• Remote-friendly, Europe-focused environment.