Account Manager (SME)

📋 Description

• Manage Goodlord accounts and drive growth via up-selling and retention.
• Focus on retention and growth; align with customers to improve products and upsell features.
• Manage direct and shared customer relationships; maximise opportunities.
• Use data to inform customers via account reviews and touchpoints.
• Collate and share customer feedback to improve experience.
• London hybrid structure: 3 days in-office at Aldgate East, 2 days remote.

🎯 Requirements

• You have solid experience in B2B account management and/or lettings experience.
• You have a proven track record of delivery of customer progression, and growth of those customers as a result.
• You are energetic, creative and curious in your approach while not being shy about expressing them.
• You have a positive attitude, and work well under pressure, and are able to problem solve when sometimes having to think outside the box.

🎁 Benefits

• Great Place to Work certified; £1000 annual development fund.
• Bi-weekly coaching with Sanctus to support mental health.
• 25 days holiday (plus BH) plus 32 days maximum annual leave.
• 3 months fully-paid time off to look after new arrivals.