Account Manager, SMB Dedicated I

📋 Description

• Own a multi-location account portfolio and drive NRR through engagement.
• Analyze account performance and feedback to tailor engagement plans.
• Use service and commercial skills to guide practices through key moments.
• Leverage dashboards and data triggers to prioritize outreach and expansion.
• Identify and execute upsell and cross-sell opportunities within parent accounts.
• Lead expansion into new practice locations with onboarding alignment.

🎯 Requirements

• 2+ years in Sales, Account Management, or Customer Success in SaaS/healthcare.
• Proven upsell and cross-sell within complex accounts.
• Experience managing multiple stakeholders at SMB or multi-site orgs.
• 60%+ of day engaging with clients by phone/video.
• Highly analytical; able to interpret dashboards to inform strategy.
• Self-motivated and adaptable; strong communication.

🎁 Benefits

• Benefits tailored to each country of operation.
• Equal opportunity employer with inclusive culture.
• ADA compliant; accessible workplace.
• Willing to provide interview accommodations.