Account Manager, SMB

📋 Description

• Manage a book of SMB accounts (~300) to drive expansion revenue.
• Collaborate with Customer Success, Support, Onboarding and Product teams.
• Own end-to-end sales process from initial contact to close (avg 30 days).
• Handle renewals and upsells; identify expansion opportunities.
• Maintain strong relationship quality to maximize account value.
• Hybrid role: three days in Austin office.

🎯 Requirements

• 1+ year owning a large SMB account book (~500+ accounts).
• Proven track record of meeting/exceeding targets.
• Strong consultative selling and discovery skills.
• Ability to engage Directors and above in sales discussions.
• Excellent time management; 5+ meetings/day, 25+/week.
• Thrives in a fast-paced, high-stakes environment.

🎁 Benefits

• Equity
• Bonus or commissions
• 401(k) plan
• At least 10 paid holidays and flex PTO
• Parental leave
• Healthcare: medical, dental, and vision